Resort in Austria

"Il personale è estremamente accogliente e disponibile. La posizione sul porticciolo dell’isola è eccezionale."

La pulizia generale della struttura può essere migliorata.

"The staff was very professional and help us a lot, the place was clean and meet our expectation, the pool was clean and breakfast was great"

The breakfest is great, they have also a private beach the pool was clean and all the area was clean the room was good too

"La piscina è top, soprattutto per la bimba che si è divertita tantissimo con gli scivoli. E' solo molto affollata. Colazione top, tanta scelta, tutto sommato anche per la nostra bimba celiaca. La cena a buffet aveva tanta scelta, un pò meno per i celiaci ma erano indicati in chiaro gli allergeni. Molto bella anche la zona un pò più per gli adulti, piscina con acqua termale, area esterna con acqua riscaldata e l'aera saune. Bongo kids club bellissimo. Belli anche gli spettacoli serali nel periodo ancora di festa. La struttura è molto bella e nuova."

Non ci è piaciuto il servizio di pulizia nelle stanze, trovavamo solo il letto rifatto ma il bagno non veniva pulito, mai nei tre giorni in cui abbiamo alloggiato.

"Breakfast was excellent, staff was friendly, pools and sea possibility was truly excellent. Very big and safe place to be. Security was in very good level. Lovely site."

Only couple of persons spoke english. Several restaurants in hotel, but you could only book online with one. When you come to hotel everything is in spanish, luckily I had colleague who could speak spanish so he was able to translate how to book breakfast, lunches and dinners etc.

"Hotel con una bellissima posizione vicino al lago e al centro della cittadina. Buona l'accoglienza e colazione eccezionale."

Aucun.

"Tutto perfetto, ottima vista, posizione eccellente a metà strada tra la Chota ed il mare, pulizia super, personale gentilissimo e cordiale"

Nulla

"Hotel molto tranquillo, vista mare, personale molto gentile, parcheggio gratuito, e colazione fantastica con molte scelte di menu'. Ho apprezzato che tutto il mio piano fosse non fumatori (come da richiesta per camera non fumatori)."

Aucun.

"I’ve been waiting for a week to return the deposit Which didn't come in handy Because the room service doesn't work The room has never been replenished with a mini bar And it's impossible to order anything in the room"

I've been waiting for a week to return the deposit

"STRUTTURA DELL' HOTEL - CORDIALITA' DEL PERSONALE - CHAMPAGNE DI BENVENUTO - QUALITA' COSMETICI IN BAGNO- RISTORANTE LA PLAGE E RISTORANTE LA SPIAGGIA"

IL MARE NON ERA LIMPIDISSIMO E DI DIFFICILE ACCESSO (SPIAGGIA IN DISCESA E ROCCE SUL BAGNASCIUGA

"Bellissima vista e balcone sul lago. La posizione dell’albergo che a pochi passi 5 minuti dal centro. Camera pulitissima e grande."

Nulla

"Mi è piaciuto la cura e l'attenzione per l'ambiente in generale in particolare i gazebo e zona spiaggia.."

Aucun.

"The location was lovely. You could go for a lovely walk around the golf course."

The restaurant was dry cold and the dinner service should had been a lot better

"Personale gentile, stanze molto ampie, ottima cucina, ottima spa."

Aucun.

"Dotato di molti servizi. All inclusive. Spiagge spaziose e ben attrezzate."

Un po’ scomodo da girare a piedi in quanto pieno di sali e scendi. Servizi un po’ lenti.

"Personale gentile, stanze molto ampie, ottima cucina, ottima spa."

Aucun.

"eu amei todo o lugar, a equipe é extraordinária, o ambiente, o café da manhã... tudo muito perfeito ! Me senti acolhida e muito em paz, voltarei mais vezes com toda certeza !!"

Aucun.

"Sicuramente la camera, la colazione al mattino ricca e in una sala molto grande con ogni cosa desiderabile, la posizione e la struttura particolare."

Sicuramente la logistica per capire dove rivolgersi una volta arrivati, la struttura è talmente grande che si rischia di perdersi e perdere tempo per cercare aiuto da parte del personale. Bisogna dire che siamo arrivati di sera, quindi con il buio che ha complicato le cose, ma con un pò di buona volontà abbiamo aggirato l'ostacolo e una volta capito, tutto si è semplificato. Siamo stati bene, grazie.

"I have never been to a Taj before, so I have nothing to compare it to. The lobby is impressive and the location with direct access to the beach is great. The staff is lovely and the housekeeping do so much for you, Saudtha I believe, checked on us regularly and brought us more water or towels."

When a twin is converted into a double room, one of the guests end up without space to put their things and the light switches are at the wrong place.

"The food was nice ,the service an staff was excellent"

95% of staff speaks Spanish not to may no English

"The customer service, friendliness of all the staff, and welcoming were superb. We have never met people who are all friendly, with no exception and all the staff always greeted everyone with a smile"

Nothing to dislike

"Hotel molto tranquillo, vista mare, personale molto gentile, parcheggio gratuito, e colazione fantastica con molte scelte di menu'. Ho apprezzato che tutto il mio piano fosse non fumatori (come da richiesta per camera non fumatori)."

Aucun.

"Bella struttura posizionata sul più bel tratto di spiaggia di Grace Bay, a sud la spiaggia si restringe molto e risulta affollata. La stanza è un appartamento molto ampio con due stanze e due bagni con tutte le stanze che vedono il mare, anche se non sono beach front."

Da migliorare l’offerta del cibo, non la qualità, che risulta molto ripetitivo soprattutto a pranzo; la chiusura alternata dei ristoranti la sera non favorisce gli ospiti nella scelta dei pasti.

"Sarebbe stato perfetto con piscina un po riscaldata"

Aucun.

"We liked the city/village where the hotel was in. We liked the pool and the fact that we had it for ourselves. the breakfast was great, staff was really nice."

Aucun.

"Pulizia ottimale e personale molto gentile e professionale. Posizione ottima per visitare Kenting"

Offerta ristorazione per cena limitata nell'offerta e nell'orario

"We liked the location with very close proximity to the beach, pools and restaurants.Staff were overall very friendly and welcoming.The range of restaurants was great and the food superb. We ate at them all (Sensai, Blue Moon, Il Mascherati di Venizia, Route 66, Margarita and El Carey/ La Tortuga ) with the only exception being Villa Marina, which proved problematic to book a table. The beach was clean and well maintained with plenty of sun loungers available.Our room was a good size and cleaned by the staff daily with lovely little touches like fresh flowers and abundant clean towels and shampoo/conditioner."

On arrival it would have been helpful to have had it explained that all information regarding booking restaurants, knowing the daily entertainment schedule and viewing menus etc was on the hotel app. It was three days before we realised this! We didn't like the branded drinks being charged as extras. If you like certain brands of drink you will be charged for them. Local equivalent drinks are only covered in the standard all inclusive package. Three of the restaurants have a pre-booking policy. It states on the app that these can be booked from 07-30 each day. We found that if you left it until 07-30 most of the tables had been booked. Therefore the earlier you get up to book a table, the better your chances of securing a place in the restaurant of your choice. Frustratingly, we were not able to book a table at Villa Marina during our two week stay. Every time we tried it was fully booked:this was incredibly disappointing!!!! Finally, a WARNING to other visitors. One day when we were on our way to lunch, we were duped with an offer of a free massage if we were prepared to give up twenty minutes of our time to hear about the membership deals on offer by the hotel group. Two hours later, after a non stop, in your face , hard sell by the sales team we couldn't take any more and walked out. Thankfully, we were mature and strong willed enough to resist the sales team. Many others probably capitulate and sign for a deal they may reflect later they do not want. Investing between 10,000 and 20,000 dollars is no joke, especially when they don't want to give you time to reflect on the deal and decide in a calm and balanced way. The whole process spoiled the last few days of our holiday and we hope others see this comment and are forewarned and refuse to be tricked into accepting offers of "free" massages or goody bags.

"Ubytovanie priamo na pláži, pohodlné parkovanie priamo v areáli, posedenie s altánkom na pláži. Mali sme aj večeru aj raňajky a boli sme spokojní."

Aucun.

"This motel was a wonderful surprise! The location is excellent, and the entire place is exceptionally clean. The room design is elegant and tasteful, creating a calm and comfortable atmosphere. Everything felt very well cared for, and the cleanliness really stood out. Highly recommended!"

If I had to mention one small area for improvement, it would be the layout — the bed is a bit close to the entrance door, which made the space feel slightly tight at times.

"From arriving up to leaving, it was perfect! The rooms are comfortable and clean. Stuff is always doing the best service, from the reception over the cleaning staff to the restaurant! Even there was a animation for kids at the pool what our son really enjoyed. The Chef cooking delicious meals and sharing some special tip to make your food better! The waiters have done always a great job , Jonathan was always having some jokes to made us laugh. Cleaning staff always was respecting your privacy and when told them come back at time they was at the point! At the point a perfect stay what I can just recommend."

Aucun.

"direi tutto ottimo : contesto stupendo, spiaggia attrezzata con una laguna ricca di fauna ittica a portata di maschera, piscina grandissima, parcheggi ampi per le auto, palestra, area massaggi e benessere. Davvero un resort di alta qualità"

prezzi di bar, servizio buffet per la cena, ristorante, assolutamente sproporzionati. Cenato fuori quasi sempre e dopo il primo giorno all'arrivo, più preso niente al bar. La sera al ristorante a buffet si rischia come è successo a noi di fare la cosa di 20 minuti per potersi sedere

"The location is great, with direct access to the lakeside and lovely gardens. The rooms were spotlessly clean and the reception staff very helpful"

The food in the restaurant was very poor - surprisingly for a country like Kyrgyzstan where generally the food is excellent

"Struttura molto curata, elegante ed estremamente pulita, direttamente sul mare. Offre un’ottima cucina variata grazie ai numerosi ristoranti, tutti molto buoni. Lo staff è molto disponibile e gentile. Abbiamo apprezzato le molte attività proposte, adatte sia per i bambini che per gli adulti, il campo da golf integrato nella struttura, la piscina dei bambini con lo scivolo e le cascate e il magnifico mare con l’immensa spiaggia."

Aucun.

"Location, food, stuff, service, quiet place. Evening was great highly recommend 😎🤙🏻"

Aucun.

"Did not go the restaurant - went to the coffee bar which was excellent"

The buffet restaurant for an evening meal was not open so there were limited options on site

"The room was clean and comfortable ! The food in restaurant was delicious."

I liked everything, the only recommendation is more variety of food for breakfast. 4 days in a raw all dishes for breakfast were the same.

"Amazing reception staff , wonderful cleaning staff"

Outdated bathrooms , needs to be renovated .

"I thought the meals were good overall and the locations (I.e. grill, restaurant) very convenient. The staff at Divi were very professional, friendly, helpful, and accommodating. My family felt welcomed throughout our stay and really enjoyed our time at the resort."

We would have preferred for our rooms to be closer together however we appreciate that the hotel was able to accommodate our additional request to have the rooms on the first floor in order to accommodate my elderly mom.

"Beautiful beach resort. Over water bungalows amazing & also beach front villas great. Staff very nice, pool & beach lovely. Would come back."

Check air conditioner operation before sleeping! We down graded to beach front from water bungalow but didnt get discount or reimbursement from booking dot com. :( Had noisy neighouring resort from parties over 2 days.

"Great property to relax in after a trek! Good food, staff were lovely and I enjoyed the serenity considering it is in Kathmandu."

A little tired in places - could do with a bit of a spruce up such as a lick of paint on all the walls, new carpets in the common areas (stairs) etc. Seemed to be a lot of staff but not a lot of guests (although the staff were lovely).

"Posto stupendo 😍 sicuramente consiglierò ad amici....ci rivedremo obrigato"

Aucun.